Frequently Asked
Questions

It reads variable values that you enter directly into the app's Variant Editor (e.g., metal weight, purity, making charge %) and uses live metal prices to calculate the final price.

(metal_weight × metal_price) × (1 + making_charge%)

You can also build fully custom pricing formulas with your own variables (e.g., wastage %, stone weight, hallmark charge) using the visual Formula Builder.

No carefully managed Shopify metafields are required.

All variant data (like metal weight, purity, stone carats) is entered directly into the built-in Variant Editor inside our app. It's stored securely within the app itself, so you don't have to clutter your Shopify admin with complex metafield setups.

Yes! The app always shows a complete preview of all price changes comparing your current active price with the newly calculated price before making any changes. You can also enable Auto-Approve in Settings for fully automatic daily updates without manual review.

Just go to Shopify Admin → Settings → Apps → Uninstall. All your data (formulas, manual price settings, sync history) will be permanently deleted after 30 days. Your latest synced prices remain active on Shopify indefinitely until you manually change them.

Only variants you have configured with a pricing formula inside the app count toward your limit. Products you haven't assigned inside the app don't count towards the quota. Upgrade to Premium for unlimited variants.

Yes. Upgrades take effect immediately. The cost is pro-rated — you only pay the difference for the days remaining in your billing cycle. Adjust plans directly from the app dashboard or Shopify Admin → Apps.

No lock-ins. Both the Standard and Premium plans are month-to-month. You can cancel at any time from your Shopify admin billing dashboard with zero penalties.

We leverage Shopify's modern GraphQL bulk mutations which are up to 90× faster than the legacy REST API used by older apps. REST updates take minutes to process; we update hundreds in seconds via optimized batched operations.

Volatility Smoothing applies a 7-day moving average to bullion prices before injecting them into your formula. It smooths out extreme daily market spikes, keeping your retail prices stable. Enable and configure the smoothing window inside Settings.

You can mandate a minimum baseline price per gram / carat. If the live metal market crashes below your input floor value, the app restricts the calculation to your floor amount, guaranteeing you never unknowingly sell jewelry under cost.

Yes. Prices are calculated dynamically using real-time Frankfurter API exchange rates against the base currency of your Shopify store. Your store currency is defined in the initial onboarding process and auto-synchronizes daily.