Service Delivery Policy

Last Updated: January 1, 2026

1. Overview

KLYX is a digital-first agency providing 100% digital services. We do not ship physical products. All our services—ranging from SEO optimization to web development—are delivered electronically to ensure fast, efficient, and environmentally-friendly service delivery.

This policy outlines how we deliver our digital services, expected timelines, delivery methods, and your responsibilities as a client.

Important: There are no physical shipments involved in any KLYX service. All deliverables are transferred digitally via email, cloud storage, direct deployment, or repository access.

2. Digital Services Only

KLYX specializes exclusively in digital services. Our offerings include:

2.1 Digital Marketing Services

2.2 Web Development Services

No Physical Products: We do not provide physical goods, printed materials, or tangible products of any kind. All work is digital.

3. Service Delivery Methods

Depending on the service type, deliverables are transferred through one or more of the following methods:

3.1 Email Delivery

Files, reports, credentials, and documentation are sent directly to your email address. Common deliverables include:

3.2 Cloud Storage Links

Large files and project assets are shared via secure cloud storage platforms:

You will receive download links or folder access invitations via email.

3.3 Direct Website Deployment

For web development projects, websites are deployed directly to your hosting server:

Note: You must provide hosting access and credentials for deployment.

3.4 GitHub Repository Access

For web development projects requiring code ownership and version control:

3.5 Platform-Specific Delivery

For social media and advertising services:

4. Service Delivery Timelines

Delivery timelines vary based on service type and project complexity. Below are typical timeframes:

Service Typical Timeline Delivery Frequency
SEO Optimization Initial setup: 1-2 weeks
Ongoing optimization: Monthly		 Monthly reports and adjustments
Social Media Management Initial setup: 3-5 days
Content creation: Ongoing		 Daily/Weekly content posting
Blog Management Per article: 3-5 days
Ongoing: Weekly/Monthly		 Weekly or monthly publishing
Web Development Small sites: 2-4 weeks
Medium sites: 4-6 weeks
Large sites: 6-8 weeks		 Milestone-based delivery
Shopify Store Development Basic store: 3-4 weeks
Custom store: 4-6 weeks		 Milestone-based delivery
WordPress Development Theme customization: 1-2 weeks
Full site: 3-5 weeks		 Milestone-based delivery
Workflow Automation Simple automation: 1-2 weeks
Complex automation: 2-4 weeks		 One-time delivery + support
Digital Advertisement Campaign setup: 2-3 days
Campaign launch: 48-72 hours		 Ongoing management and reports

Note: Timelines are estimates based on standard project scopes. Actual delivery dates depend on project complexity, client responsiveness, and third-party dependencies.

5. Factors Affecting Delivery Timelines

Several factors can impact service delivery timelines:

5.1 Client Feedback and Approvals

Timely client feedback is essential for project progression:

Important: Delays in client feedback will extend project timelines accordingly.

5.2 Scope Changes or Additions

Changes to the original project scope will affect timelines:

We will provide updated timelines for any scope changes.

5.3 Third-Party Dependencies

Some deliverables depend on third-party services:

5.4 Access and Credentials

Delays in providing necessary access will delay delivery:

6. Client Responsibilities

To ensure smooth and timely service delivery, clients are responsible for:

6.1 Providing Required Information

6.2 Granting Necessary Access

6.3 Timely Feedback and Communication

6.4 Maintaining Hosting and Domains

For web development projects:

7. Delays and Timeline Extensions

If we anticipate delays in delivery, we will:

  1. Notify you immediately: Via email or project management tool
  2. Explain the cause: Technical issues, scope changes, or external factors
  3. Provide a revised timeline: Updated delivery estimate
  4. Offer solutions: Ways to mitigate the delay if possible

We strive to meet all agreed-upon deadlines but cannot guarantee delivery if delays are caused by factors outside our control (client feedback delays, third-party issues, force majeure events).

8. Post-Delivery Support

After initial delivery, KLYX provides post-delivery support:

8.1 Included Support Period

8.2 Extended Support

After the free support period, we offer:

9. Delivery Confirmation

Upon completion and delivery of services, we will:

  1. Send a delivery notification email with details of what was delivered
  2. Provide access links, credentials, or files as applicable
  3. Request your confirmation of receipt and approval
  4. Address any immediate concerns or issues

Final payment (if applicable) is due upon delivery confirmation and approval.

10. Revisions and Modifications

Revision policies are defined in individual service agreements:

Additional revisions beyond the agreed scope may incur extra charges.

11. Force Majeure and Unforeseen Circumstances

KLYX is not liable for delivery delays caused by circumstances beyond our control, including:

In such cases, we will communicate proactively and work to minimize disruptions.

12. International Clients

KLYX serves clients globally. For international clients:

13. Contact for Delivery Inquiries

For questions about service delivery, timelines, or delivery methods, please contact us:

KLYX Agency
Email: contact@klyx.agency
Phone: +91-8279555123
Address: Durga Vihar, Lane no 4, Vikasnagar, Dehradun - 248198, Uttarakhand, India

By engaging KLYX services, you acknowledge that all services are digital and no physical products will be shipped. You agree to the delivery methods and timelines outlined in this policy.