Refund & Cancellation Policy

Last Updated: January 1, 2026

1. Overview

At KLYX, we are committed to customer satisfaction and delivering high-quality digital marketing and web development services. This Refund and Cancellation Policy outlines the conditions under which refunds may be issued and how cancellations are handled.

Please read this policy carefully before engaging our services. By making a payment, you acknowledge that you have read and agree to this Refund Policy.

Important: Due to the nature of digital services, refunds are subject to specific conditions outlined below. We encourage you to discuss project requirements thoroughly before making payments.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

2.1 Project Not Started

If you request a refund within 7 days of payment and no work has commenced on your project, you are eligible for a full refund, minus payment processing fees (as charged by Razorpay).

2.2 Service Not Delivered as Promised

If KLYX fails to deliver the agreed-upon services within the specified timeline without valid justification, you may be eligible for a partial or full refund based on the following:

2.3 Technical Issues Preventing Delivery

If KLYX encounters unforeseen technical limitations that prevent project completion, and no alternative solution can be provided, a pro-rata refund based on work completed will be issued.

3. Non-Refundable Services

The following circumstances do NOT qualify for refunds:

3.1 Completed and Approved Work

Once work has been completed, delivered, and approved by the client, no refunds will be issued. Approval is indicated by:

3.2 Third-Party Costs

Costs incurred for third-party services are non-refundable, including:

3.3 Change of Mind

Refunds are not provided simply due to change of mind after project commencement. If you no longer wish to proceed, cancellation terms (Section 5) will apply.

3.4 Ongoing Subscription Services

Monthly services (SEO, SMM, Blog Management) are paid in advance and are non-refundable once the service month has begun. You may cancel future billing cycles with 15 days notice.

3.5 Client-Caused Delays

If project delays are caused by lack of client feedback, late content submission, or unavailability, no refunds will be issued for time-based delays.

4. Partial Refunds

In cases where a project is partially completed, refunds will be calculated based on:

4.1 Milestone-Based Projects

If your project is structured with milestones:

4.2 Hourly/Time-Based Projects

For time-tracked projects, refunds will be calculated as:

4.3 Fixed-Price Projects

For fixed-price projects, refund amounts are determined based on:

5. Cancellation Policy

Either party may cancel services under the following conditions:

5.1 Cancellation by Client

Before Work Begins:

After Work Begins:

5.2 Cancellation by KLYX

KLYX reserves the right to cancel services if:

In such cases, payment for completed work will be retained, and remaining funds will be refunded within 7-14 business days.

6. Refund Request Process

To request a refund, please follow these steps:

Step 1: Submit Written Request

Email your refund request to contact@klyx.agency with the following information:

Step 2: Review and Assessment

Our team will review your request within 3-5 business days and:

Step 3: Resolution Communication

We will communicate our decision via email, including:

Step 4: Refund Processing

If approved, refunds will be processed within 7-14 business days to the original payment method via Razorpay.

7. Refund Processing Time

Once a refund is approved:

Note: Refund timelines may vary based on your payment method and bank processing times. KLYX is not responsible for delays caused by payment processors or banks.

8. Refund Method

Refunds will be issued to the original payment method used for the transaction:

In rare cases where the original payment method is unavailable, alternative arrangements will be made (bank transfer, etc.).

9. Payment Gateway Fees

Please note that payment processing fees charged by Razorpay (typically 2-3% of transaction value) are non-refundable. Refund amounts will be calculated after deducting these fees.

10. Dispute Resolution

If you disagree with our refund decision:

  1. Internal Review: Request a review by our management team
  2. Mediation: Agree to third-party mediation (if necessary)
  3. Legal Recourse: Pursue resolution through Indian courts (Delhi jurisdiction)

We encourage open communication and will make every effort to resolve disputes amicably.

11. Chargebacks

If you initiate a chargeback or payment dispute through your bank or payment provider without first contacting KLYX:

Please contact us first to resolve any payment issues before initiating chargebacks.

12. Exceptions and Special Circumstances

KLYX reserves the right to make exceptions to this policy on a case-by-case basis for:

Such exceptions are at the sole discretion of KLYX management and do not set precedent for future cases.

13. Changes to This Refund Policy

KLYX may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Refund requests will be governed by the policy in effect at the time of the original transaction.

14. Contact Information

For refund requests, questions, or concerns, please contact us:

KLYX Agency
Email: contact@klyx.agency
Phone: +91-8279555123
Address: Durga Vihar, Lane no 4, Vikasnagar, Dehradun - 248198, Uttarakhand, India

We are committed to fair and transparent business practices and will work with you to reach a satisfactory resolution.

By engaging KLYX services, you acknowledge that you have read and understood this Refund and Cancellation Policy and agree to its terms.