Privacy Policy
Last Updated: January 1, 2026
1. Introduction
Welcome to KLYX ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website klyx.agency and use our digital marketing and web development services.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
2. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our services.
2.1 Personal Information
We may collect the following personal information:
- Contact Information: Name, email address, phone number, business name, and mailing address
- Payment Information: Payment details processed securely through Razorpay (we do not store credit card information on our servers)
- Project Information: Details about your project requirements, business goals, and preferences
- Communication Data: Records of your communications with us, including emails, phone calls, and chat messages
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- Usage Data: Pages viewed, time spent on pages, links clicked, and other usage statistics
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyze website performance
3. How We Use Your Information
We use the collected information for various purposes:
- Service Delivery: To provide, maintain, and improve our digital marketing and web development services
- Payment Processing: To process payments securely through Razorpay
- Communication: To respond to your inquiries, send project updates, and provide customer support
- Marketing: To send you promotional materials, newsletters, and service updates (with your consent)
- Analytics: To understand how our website is used and improve our services
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To detect, prevent, and address fraud, security issues, and technical problems
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business:
- Razorpay: Payment gateway for secure payment processing
- ConvertKit: Email newsletter service
- Google Analytics: Website analytics and performance tracking
- Hosting Providers: For website and data hosting services
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure payment processing through Razorpay
- Regular security audits and updates
- Access controls and authentication measures
- Employee training on data protection practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete personal information
- Deletion: Request deletion of your personal information
- Data Portability: Request a copy of your data in a structured, machine-readable format
- Opt-Out: Opt-out of marketing communications at any time
- Withdraw Consent: Withdraw consent where we rely on consent to process your information
To exercise these rights, please contact us at contact@klyx.agency or call us at +91-8279555123.
7. Cookies Policy
We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic.
7.1 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Track your activity across websites for advertising purposes
7.2 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
8. Third-Party Services
Our website and services may contain links to third-party websites and integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies:
- Razorpay: https://razorpay.com/privacy/
- ConvertKit: https://convertkit.com/privacy
- Google Analytics: https://policies.google.com/privacy
9. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain:
- Client project data for the duration of the project plus 3 years
- Payment records for 7 years (tax compliance)
- Marketing data until you opt-out or request deletion
11. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
KLYX Agency
Email: contact@klyx.agency
Phone: +91-8279555123
Address: Durga Vihar, Lane no 4, Vikasnagar, Dehradun - 248198, Uttarakhand, India
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.