Frequently Asked Questions

What components does Klyx Store Backup protect?

We back up 10 core Shopify resource types: Products & Variants, Collections (Custom & Smart), Themes & Theme Assets, Customers, Pages, Blogs & Articles, Metafields, Metaobjects, Navigation Menus, and Store Settings.

How often are automatic backups taken?

Backups run automatically once daily at midnight UTC for Free and Starter plans. Growth plan stores receive 6-hour backup frequencies, and Pro plan stores receive real-time webhook triggers whenever products or collections are edited.

Can I run a manual backup anytime?

Yes! On your embedded App Bridge dashboard, simply click the "Backup Now" button at any time to trigger an instant on-demand backup snapshot.

How does the Visual Diff Viewer work?

Before restoring, you can select any two backup snapshots and compare them side-by-side. Changed fields are highlighted in color (Green = Added, Red = Deleted, Yellow = Modified) so you know exactly what will be restored.

Can I restore individual items without overwriting my whole store?

Absolutely. Klyx Store Backup supports granular restore options. You can restore an entire store snapshot, a specific resource group (e.g., just Products), or a single specific product or page.

What conflict resolution strategies are supported?

During restore preview, you can select how conflicts should be handled:

• Overwrite: Replaces existing data on Shopify with the backup version.
• Skip: Keeps your current store items and only restores missing items.
• Create Copies / Rename: Creates a new copy without modifying existing items.

Where is my backup data stored?

Backup metadata and JSON data are stored in an encrypted PostgreSQL database hosted on Supabase (SSL/TLS enforced). Product images and binary assets are stored in Cloudflare R2 object storage (US or EU region per your choice).

What happens to my data if I uninstall the app?

Per GDPR requirements, when you uninstall Klyx Store Backup, all your store data, backup snapshots, logs, and R2 assets are automatically and permanently purged from our servers within 30 days (or immediately via the shop/redact webhook).

Can I export my backups to Google Drive?

Yes! On Growth and Pro plans, you can connect your Google Drive account under App Settings. You can trigger manual exports or turn on Google Drive Auto-Export to automatically send every daily backup snapshot to your personal Drive.