Legal

Terms of Service

Last updated: October 13, 2026

These Terms of Service ("Terms") govern your use of KLYX OmniChat ("the App"), operated by KLYX Agency ("KLYX", "we", "us"). By installing the App you agree to these Terms.

1. Acceptance of Terms

By installing, accessing, or using KLYX OmniChat through the Shopify App Store, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the App on behalf of a business, you represent that you have the authority to bind that business to these Terms.

If you do not agree to these Terms, do not install or use the App.

2. The Service

KLYX OmniChat provides an AI-powered messaging layer for Shopify stores, including:

  • A web storefront chatbot widget
  • Instagram DM auto-reply and comment-to-DM automation (via Meta Graph API)
  • An Instagram feed embed for Shopify theme pages
  • WhatsApp AI replies and abandoned cart recovery messaging (via WhatsApp Business API)

We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service with reasonable notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Accounts & Access

Access to the App is managed through your Shopify account. You are responsible for:

  • Maintaining the security of your Shopify admin credentials
  • All activity that occurs under your store's App installation
  • Ensuring that any staff members you grant access to have agreed to these Terms

You must notify us immediately at contact@klyx.agency if you suspect unauthorized access to your App installation.

4. Acceptable Use

You agree not to use the App to:

  • Send spam, unsolicited commercial messages, or messages that violate Meta's WhatsApp or Instagram messaging policies
  • Harass, threaten, or deceive customers or other individuals
  • Violate any applicable law, regulation, or third-party right
  • Attempt to reverse-engineer, decompile, or extract the App's source code
  • Use the App's AI in a way that generates misleading product information
  • Send WhatsApp or Instagram messages to individuals who have not opted in as required by applicable law and Meta's policies
  • Circumvent usage limits or billing controls

We reserve the right to suspend your access if we reasonably believe you are violating these acceptable use terms, pending investigation.

5. Third-Party Channels

The Instagram and WhatsApp integrations are powered by Meta's APIs. Your use of these integrations is subject to:

You are solely responsible for obtaining any necessary consents from your customers to send them messages via Instagram or WhatsApp, and for complying with all applicable messaging laws (including CAN-SPAM, TCPA, GDPR, and any local equivalents).

KLYX is not responsible for interruptions, policy changes, or termination of access caused by Meta or Shopify.

6. Billing & Plans

Billing through Shopify: All paid plan charges are processed by Shopify's Billing API and appear on your Shopify invoice. KLYX does not independently hold your payment information.

Free trials: Paid plans include a 7-day free trial. You will not be charged until the trial expires. You may cancel before the trial ends at no cost.

Recurring charges: Paid plans are billed monthly in advance. By subscribing to a paid plan, you authorize Shopify to charge the applicable fee on a monthly basis.

Upgrades and downgrades: Plan upgrades take effect immediately and are prorated. Plan downgrades take effect at the start of the next billing cycle.

Refunds: Charges are non-refundable except where required by applicable law. If you believe a charge was made in error, contact us within 30 days of the charge at contact@klyx.agency.

Plan limits: Conversation limits reset monthly on your billing anniversary date. Exceeding limits does not result in additional charges — instead, the AI chat feature is paused until the next billing cycle or until you upgrade.

7. Intellectual Property

KLYX OmniChat, its design, code, AI models, and all associated intellectual property are owned by KLYX Agency. Nothing in these Terms transfers ownership of this IP to you.

Your store content, product data, and brand assets remain yours. You grant KLYX a limited, non-exclusive license to use your product catalog data for the sole purpose of powering the AI within your App installation.

You may not resell, sublicense, or redistribute the App or any component of it.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

  • The App is provided "as is" without warranties of any kind, express or implied
  • KLYX does not warrant that the App will be uninterrupted, error-free, or that AI-generated responses will be 100% accurate
  • KLYX's total liability to you for any claim arising from the App shall not exceed the amount you paid to KLYX in the 30 days preceding the claim
  • KLYX is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or loss of data

You acknowledge that AI-generated responses may occasionally be inaccurate or inappropriate. You are responsible for monitoring automated conversations and configuring appropriate escalation flows.

9. Termination

You may terminate your use of the App at any time by uninstalling it from your Shopify admin. Uninstallation cancels any active paid subscription at the end of the current billing period.

KLYX may terminate or suspend your access to the App immediately and without prior notice if you materially breach these Terms, violate Meta's platform policies, or engage in fraudulent or illegal activity using the App.

Upon termination, your right to use the App ends immediately. Data deletion follows the process described in our Privacy Policy.

10. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will provide at least 14 days' notice via an in-app notification or email to the address associated with your Shopify account.

Your continued use of the App after the effective date of the updated Terms constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms or the use of the App shall be subject to the exclusive jurisdiction of the courts in India.

Notwithstanding the above, if you are a consumer in the EU or UK, you may also have the right to bring a claim in your local courts under applicable consumer protection law.

12. Contact

For questions about these Terms: